FAQ's

Standard shipping is free on most items over $50. Small items under $50 (like leashes or accessories) have a flat $10 shipping fee. If they’re part of a larger order over $20, they ship free too.

Orders typically leave our warehouse within 1-2 business days. Delivery times depend on your location and shipping method. You’ll get tracking info once your order ships.

Ship To

I2I Logistics

Online Orders

Online orders have a 30-day return window from purchase date. The products must be unused with tags and packaging.

Start a return via your order confirmation email or by going through our Return Portal

Shipping costs are refunded only if we made a mistake or the item is defective

In-store Orders

Visit the store where you purchased them. Most authorized retailers can assist directly. If that’s not possible, email us photos and details—we’ll work with you on a solution.

If your order hasn’t shipped yet, email us at info@swanycanada.com or give us a call as soon as possible. Once shipped, we can’t intercept the package.

Please contact us immediately if the items you received were damaged. Keep the original packaging and take photos of the issue.

Email info@swanycanada.com and we’ll walk you through next steps.

If you have recently placed an order and need information about us or would like to change your order, there are a number of ways to contact us.

You can contact us in the "still need help" section at the right, reach out through the phone number in your order confirmation, or you can email us at info@swanycanada.com.

Our warmest gloves have our Level 5 Warmth Rating, meaning they are tested to keep you warm in temperatures down to -20°F / -30°C. Read all about our warmth ratings.

All Swany products have a 1-year warranty from the original purchase date. Our warranty covers manufacturing defects (not normal wear and tear).

Please provide photos and proof of purchase for claims.

Fabric gloves, even with leather palms, can be hand washed with sports wash or Woolite. (Follow detergent manufacturer's directions). Be sure to rinse thoroughly to remove all detergent.

It is a good idea to have your hands inside your gloves during the wash & rinse process to help maintain the shape of the gloves.

Soap has surfactants that reduce the surface tension of water and dramatically reduce waterproofness. (Nikwax or a similar waterproofing material, works best).

Be sure never to wring out your gloves, as it can ruin the internal stitching and lining materials. You need to let the gloves air dry away from direct heat.

Clean the outside of leather gloves with a mild leather cleaner. It is recommended that you have your hand inside your glove as you gently clean it. After cleaning, you should spray your gloves with a silicone spray to protect the leather.

As for the inside of the glove: it is very difficult to clean the inside of gloves. You could try using Woolite on a cloth and gently clean the inside or try spraying the inside with Febreze. Then you would have to let them air dry.

A second option is to have your gloves professionally cleaned.

Use our Glove Finder to see your recommended glove or mitten.

You can also click the "compare" option across our website to check out the different attributes and help you choose the best fit.

To find out your glove size, measure (in inches) around your hand with a tape measure across your palm and use our size chart to find the best size for you.

You should use your dominant hand, the right if you are right-handed, and the left if you are left-handed.

If you're between sizes, size up for warmth or down for dexterity.

We accept Visa, MasterCard, American Express, and Discover.

Make sure your billing address matches the one associated with your card. If problems persist, contact your card issuer.

We periodically offer promotions and sales. To stay informed of when these occur please be sure to sign up for our newsletter and follow our social media channels!

Only one promo code can be used per order.

Selection varies by retailer. If you're looking for a specific model, we recommend calling ahead.

Use our retail locator to find the closest store near you.